Dwell Skin Cancellation Policy

Please find below our cancellation policy for facial treatments and online Zoom Gua Sha and Facial Massage Tool Self-Care classes and DCZ Facial Reflexology consultations.

We understand, of course, that at times changes to scheduled appointments are unavoidable and will try and be as accommodating as possible. However, we are a small business reliant on filling our appointment slots to capacity. Prompt cancellation allows us the possibility of offering treatment to another client. Therefore, if your cancellation is made with less than 48 hours notice, or you do not attend your appointment, we reserve the right to charge our cancellation fee: 50% of your treatment cost.

For The Provision Of In-Person Services (Facial treatments). You are required to provide us with at least 48 hours’ notice in writing of any change or alteration to a scheduled appointment for an in-person service. Where you do not attend a scheduled appointment, or cancel the appointment with less than 48 hours’ notice in writing, that appointment will be forfeit, no re-scheduling will be permitted and no refund will be available to you for that appointment. Payment for services should either be made in cash or by credit or debit card on the day of treatment. In a situation necessitating payment by bank transfer, transfers must be made either before or within 24 hours of receiving treatment.

For The Provision Of Online 1:1 Services (Zoom Gua Sha classes or DCZ Facial Reflexology). You are required to provide us with at least 48 hours’ notice in writing of any change or alteration to a scheduled appointment for an online 1:1 service. Where you provide the required notice, you may reschedule to another suitable date. Change or alteration of the re-scheduled appointment will not be permitted. Where you do not attend a scheduled appointment, or cancel the appointment with less than 48 hours’ notice in writing, that appointment will be forfeit, no re-scheduling will be permitted and no refund will be available to you for that appointment. Payment should be made by credit or debit card before the scheduled class.

For The Provision Of Online Group Services (Group Zoom Gua Sha classes). You are required to provide us with at least 48 hours’ notice in writing of any change or alteration to a scheduled appointment for an online group service. Where you provide the required notice, you will be allocated to the next available online group service date. Change or alteration of the re-scheduled appointment will not be permitted. Where you do not attend a scheduled appointment, or cancel the appointment with less than 48 hours’ notice in writing, that appointment will be forfeit, no re-scheduling will be permitted and no refund will be available to you for that appointment. Payment should be made by credit or debit card before the scheduled class.

©Dwell Skin 2021

Last updated Jan 7th, 2021.